Yes. For sealed products, a clear, continuous unboxing video is required if you wish to report damage, missing items, or concerns about tampering.

The video must show the parcel unopened, the shipping label visible, and the full opening process without cuts or edits.

This documentation protects both you and us. It allows us to properly investigate claims and, when necessary, provide evidence to our shipping partners or suppliers regarding transit damage.

Without an unboxing video, we may not be able to approve claims related to damage, tampering, or missing contents.

We appreciate your understanding, as this policy helps maintain fairness and protects the integrity of sealed collectible products.