Shipping policy

Last Updated: February 12, 2026

At The Deck Haven, we aim to process and ship all orders as efficiently and carefully as possible.

Order Processing

Orders are typically processed shortly after they are placed.

Because we begin fulfillment quickly, changes or cancellations may not be possible once processing has started. If you need to request a modification, please contact us immediately.

Processing times may vary during product launches, restocks, promotions, or peak seasons.

Shipping Locations

Depending on the product, orders may ship from:

• Our local location

• Trusted partners in Japan

• Trusted partners in Hong Kong

Shipping origin may vary by item. Regardless of origin, all products are packed with care.

Delivery Times

Delivery times vary depending on destination and carrier.

All delivery estimates are approximate and not guaranteed. Delays may occur due to:

• Carrier delays

• Customs processing

• Weather conditions

• High-volume shipping periods

• Events outside our control

We are not responsible for shipping delays once an order has been handed over to the carrier.

Order Tracking

Once your order ships, tracking information will be provided where available.

You may monitor your shipment at any time through our Order Tracking page using your tracking number or order number.

Please allow time for tracking updates to appear after dispatch.

International Shipping & Customs

We offer international shipping.

Buyers are responsible for any customs duties, import taxes, or additional fees required by their country. These charges are not included in product or shipping prices.

We are not responsible for delays caused by customs clearance.

Risk of Loss

Title and risk of loss pass to you once the order has been transferred to the shipping carrier, except where otherwise required by applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

If an order is returned due to incorrect address information, additional shipping fees may apply for reshipment.

Lost or Damaged Packages

If your package arrives damaged, please submit a request through our Returns Form within 48 hours of delivery and include clear photos of the product and packaging.

For sealed products, we strongly recommend filming the unboxing process to assist with verification.

If a package is marked as delivered but cannot be located, please contact the carrier directly before contacting us.